How is your company's after-sales service?

Guanheng Group not only has a dedicated customer service team, a technical team, but also a dedicated project service team. Each project manager is equipped with 2-3 project assistants;

If your company encounters a problem, you will report to the project assistant for help. The project assistant will assist in solving the problem at the first time, and organize the problem list and feed it back to the OA system;

If it is a problem that the project assistant cannot solve, it will be solved according to the level of urgency, such as: general problem, the system can still run, but the system reports an error, receive a notice, start within 4 hours, and solve within 24 hours; normal; Problems, the system can work, but some functions are invalid, but do not cause the user's business interruption, receive the notice, start within 2 hours, and solve within 8 hours; emergency problems, the system does not work, affect the user's normal business development, receive notification, 1 Start within hours and resolve within 4 hours.